Frequently Asked Questions

Q: We need an event photographer! Can you photograph our event?
A: Send an email to events at erikandersondesigns dot com or call us at 816-813-6323 to discuss openings in our schedule. To keep costs reasonable for our customers, we are unable to attend events which require a percentage of sales or vendor fee to be paid back to the event organizers.
Q: What type of payment do you take?
A: We accept cash, corporate checks, money orders, and Visa & Mastercard credit/debit cards. The online galleries are also coded to allow Paypal payments to be directed to sales at erikandersondesigns dot com. You may call us with your payment information at 816-813-6323 or fax it to 484-450-9951.
Q: The online sample images are small/pixilated/dark/light/etc. What my prints will look like?
A: Our website is optimized for all internet connection speeds and therefore images are compressed for rapid loading and previewing of our patrons. All images are sorted prior to uploading to the online galleries and we guarantee the quality of our prints. Your photos will be color corrected and cropped for optimum presentation. Your photo will have a small watermark in the lower portion of the photo and is faded into the print. It is typically covered by any framing.
Q: How do you print your photos?
A: We use a select number of professional photo labs with which we have long standing accounts.
Q: When I order the digital file of a photo, what do I get?
A: You will get the full resolution files (typically a 1.5-4MB, high quality JPEG) released to you for personal use. You can use this file for prints, screensavers, digital wallpapers, on your personal website, and for avatars and signature files on message boards. Erik Anderson Designs retains the copyright and any use other than personal (i.e commercial advertisement) requires an agreement with Erik Anderson Designs. Commercial inquiries need to be directed to advertising at erikandersondesigns dot com. You can use Stock Photo Price Calculator to estimate commercial usage prices.
Q: How long will it take to get my photos/files?
A: Orders are typically received within 14 days of payment. Custom photo editing may take longer, as may larger orders. However, in nearly all cases you have the prints or CD in your mailbox with 14 days of the event. We strive for complete customer satisfaction, so if you have an immediate need for you order, please let us know so we can ensure expedited service in a guaranteed timeframe.
Q: What is your expedited service?
A: Whether you need photos for a car display, customer touring your shop, or simply need to check your suspension setup, we have an expedited service available. This service guarantees your receipt of photos up to 20x30 within 3 business days of the event by using the overnight delivery service of your choice. The premium on this service is based on the quantity of photos and shipping method.
Q: Do you offer discounts?
A: We can arrange special pricing with groups based on minimum sales levels and retainer amount. Please contact sales at erikandersondesigns dot com for further details.